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David Garvin
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http://www.well.com/user/bbear/garvin.html
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Organizational Learning, Operations, Quality & Six Sigma
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In the early 1980s, when everyone was talking about Japanese management, "quality circles," and "Theory Z," David Garvin of Harvard Business School did something truly interesting. He felt that, "If quality is to be managed, it must first be understood." So he studied one industry which was active in both the United States and Japan -- the room air conditioning industry -- analyzing the products to determine which plants in which country were turning out the highest quality. Then he analyzed every step of the manufacturing process, to find the differences that made the difference. He administered hundreds of questionnaires, toured plants, and questioned everyone from line supervisors to CEOs. His findings were often surprising. Some things that everyone thought guaranteed higher quality (such as exhaustive testing) did not, while some things rarely mentioned in the literature (such as the way the factory dealt with layoffs and seniority, and the length of production runs) made a big difference.
This detailed examination of a single industry provided a wealth of insights that apply to quality management in other industries. He explores his findings, and what they mean for other industries, in his book, Managing Quality: The Strategic and Competitive Edge.
In a wide-ranging conversation, I asked Dr. Garvin to tell us how his findings can make a difference in the health care industry. He started by mapping out a somewhat different, and more detailed, view of what exactly quality is.
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6 books found |
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By Datar, Srikant
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Amazon's customers rating 
"Business Schools Face Test of Faith." "Is It Time to Retrain B-Schools?" As these headlines make clear, business education is at a major crossroads.For decades, MBA graduates from top-tier schools...
Ranking at Amazon 1290876
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Harvard Business School Press
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April 2010 - Hardcover
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Masters of Business Administration - MBA
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Our price: $1.99 (list: $45)
Used from: $2
Information updated on 03/14/2020
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By Garvin, David
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Amazon's customers rating
Most managers today understand the value of building a learning organization. Their goal is to leverage knowledge and make it a key corporate asset, yet they remain uncertain about how best to get...
Ranking at Amazon 1077512
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Harvard Business School Press
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March 2003 - Paperback
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Organizational Learning
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Our price: $22.99 (list: $24)
Used from: $1.1
Information updated on 03/14/2020
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By Garvin, David
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Amazon's customers rating
General Management: Processes and Action by David Garvin focuses on implementation, and the way that general managers get things done. Typically they work through processes like strategic planning,...
Ranking at Amazon 580399
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McGraw Hill
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July 2001 - Paperback
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General Management
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Our price: $68 (list: n/a)
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Information updated on 03/14/2020
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By Garvin, David
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Amazon's customers rating
Most managers today understand the value of building a learning organization. Their goal is to leverage knowledge and make it a key corporate asset, yet they remain uncertain about how best to get...
Ranking at Amazon 2747244
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Harvard Business School Press
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April 2000 - Hardcover
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Organizational Learning
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Our price: $15.27 (list: $29.95)
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Information updated on 03/19/2020
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By Garvin, David
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Amazon's customers rating
Highly practical in focus, this volume proceeds from broad discussions of operations strategy, to assessments of specific strategies (competing on quality, productivity, and new products and...
Ranking at Amazon 3858278
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Pearson Education POD
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October 1991 - Paperback
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Operations
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Our price: $84 (list: $125.8)
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Information updated on 03/19/2020
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By Garvin, David
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Amazon's customers rating
Compares American and Japanese quality management, pinpoints weaknesses in American production, and argues for a more sophisticated understanding of quality which can improve the competitive position...
Ranking at Amazon 2462286
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Free Press
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February 1988 - Hardcover
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Quality & Six Sigma
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Our price: $21.79 (list: $35)
Used from: $4.23
Information updated on 03/19/2020
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6 books found | | | |
