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John Bush
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2 books found |
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By Bell, Chip R.
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Amazon's customers rating 
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these...
Ranking at Amazon 1693063
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AMACOM - American Management Association
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May 2000 - Paperback
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Customer Services
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Our price: $13.32 (list: $17.95)
Used from: $2.5
Information updated on 03/15/2020
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By Bell, Chip R.
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Amazon's customers rating
A crash course in caring for customers teaches managers how to find and retain quality people, know their customers, focus their unit on a specific organizational purpose, train and support employees,
Ranking at Amazon 5236386
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AMACOM - American Management Association
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February 1992 - Hardcover
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Customer Services
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Our price: $2.99 (list: $17.95)
Used from: $0.1
Information updated on 03/13/2020
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2 books found | | | |
