Survey of more than 100,000 consumers reveals how they want to be treated, and the way they want to buy. What do customers really want? Not all retailers are in the habit of listening when customers...
In an over-marketed, highly competitive age getting noticed isn't easy. We are drowning in a sea of message yet gasping for attention. Yet most of us compete on a personal or local level. So why not...
OUTRAGEOUS! Unforgettable Service ... Guilt-Free Selling Outrageous customer service is taking American companies by storm. From small-town chicken outlets to suburban furniture stores to corporate...
A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify...
