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Richard Chang
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http://www.cs.umbc.edu/~chang/
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Quality & Six Sigma, Team Work, Miscellaneous
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An internationally acclaimed speaker, author, and consultant, Dr. Richard Chang is a leading authority on personal and organizational excellence.
As CEO of Richard Chang Associates, Inc., a diversified performance-improvement consulting, training, and publishing firm headquartered in Irvine, California, Chang has worked with public and private sector clients around the world, including Fidelity Investments, Universal Studios, Chase Manhattan Bank, Marriott, Blue Cross Blue Shield, Nabisco, and Nortel Networks. He has also served as the chair of the board of the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award.
In addition, Chang is the author or co-author of more than twenty books on business and personal development, including Performance Scorecards: Measuring the Right Things in the Real World and The Passion Plan-A Step-by-Step Guide to Discovering, Developing, and Living Your Passion. His newest title, The Passion Plan at Work-Building A Passion-Driven Organization is scheduled for release in January 2001.
Based on his own experience and the countless experiences of those he has studied, advised, and consulted, Chang speaks on a range of topics, including leadership, customer value, performance improvement, key trends shaping learning and performance, measurement systems, and The Passion Plan-which can be tailored to support either organizational or individual growth and achievement. In his dynamic, highly interactive presentations, he not only motivates his audiences, but provides them with a wealth of practical information and hands-on techniques that can be applied immediately.
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18 books found. Jump to: 1 | 2 |
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By Chang, Richard
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Amazon's customers rating 
This practical model helps teams understand the phases of team development and how to plan for the next step on the road to success.
Ranking at Amazon 4943479
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Jossey-Bass/Pfeiffer
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April 1999 - Paperback
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Team Work
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Our price: $8.27 (list: $30)
Used from: $1.47
Information updated on 10/10/2018
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By Chang, Richard
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Amazon's customers rating
As organizations look for ways to cut costs, training is often scrutinized. Therefore, trainers have to focus on the end results and training's return-on-investment. This can be done by using a...
Ranking at Amazon 6018653
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Richard Chang Assoc Inc
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February 1995 - Paperback
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Corporate Training
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Our price: $10.73 (list: $14.95)
Used from: $4.25
Information updated on 11/22/2019
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By Chang, Richard
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Amazon's customers rating
Crate an action plan that will help each employee achieve your organization's quality standards. This guidebook provides step-by-step instructions along with real-life examples for ten easy-to-use...
Ranking at Amazon 8568196
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American Media Inc
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April 1994 - Paperback
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Quality & Six Sigma
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Our price: n/a (list: $14.95)
Used from: $3.33
Information updated on 03/14/2020
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By Chang, Richard
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Amazon's customers rating
External customer satisfaction is key to your organization's success. But just as important are an organization's internal customers and how they work together to produce products and services. Your...
Ranking at Amazon 9586550
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Richard Chang Assoc Inc
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March 1994 - Paperback
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Customer Relationship
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Our price: n/a (list: $14.95)
Used from: $5.89
Information updated on 03/17/2020
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By Chang, Richard
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Amazon's customers rating
Organizations continually evolve; whether by expanding, contracting, exploring, or eliminating. Managers often joke that change is the one constant in any organization, and it's undeniably true. Any...
Ranking at Amazon 6465332
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Richard Chang Assoc Inc
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January 1994 - Paperback
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Change Management
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Our price: $8.74 (list: $19.95)
Used from: $4.49
Information updated on 11/22/2019
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By Chang, Richard
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Amazon's customers rating
This Practical Guidebook is designed as a quick and easy-to-use reference to support your process-improvement activities. Read it when you or your team are working on an effort that is: stalled;...
Ranking at Amazon 3941962
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Richard Chang Assoc Inc
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May 1993 - Paperback
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Quality & Six Sigma
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Our price: $12.03 (list: $19.95)
Used from: $0.1
Information updated on 02/27/2020
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By Kelly, P. Keith
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Amazon's customers rating
You may have experienced problem solving as a one step process--do it! But there is more to it than that. For starters, you need to know what the problem really is, what's causing it, and look at new...
Ranking at Amazon 2440643
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Richard Chang Assoc Inc
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May 1993 - Paperback
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Problem Solving
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Our price: $19.95 (list: $19.95)
Used from: $1.9
Information updated on 03/17/2020
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18 books found. Jump to: 1 | 2 | | | |
