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Chip R. Bell
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http://www.chipbell.com/
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Customer Services, Coaching, Mentoring, Counseling, Corporate Training
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Chip R. Bell is a senior partner with Performance Research Associates, Inc. and manages their Dallas, TX office. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. In 1969, he served in Vietnam as an infantry unit commander with the 82nd Airborne Division.
Chip is the author or co-author of fifteen books including Service Magic: The Art of Amazing Your Customers (Dearborn Trade Publishing, 2003), Customer Love: Attracting and Keeping Customers for Life (Executive Excellence Publishing, 2000), Customers As Partners: Building Relationships That Last (Berrett-Koehler Publishers, 1994), Managers As Mentors: Building Partnerships For Learning (Berrett-Koehler Publishers, 1996), Managing Knock Your Socks Off Service (AMACOM, 1992 with Ron Zemke), Dance Lessons: Six Steps to Great Partnerships in Business and Life (Berrett-Koehler, 1998 with Heather Shea), Knock Your Socks off Service Recovery (AMACOM, 2000 with Ron Zemke) and Beep-Beep: Competing in the Age of the Road Runner (Warner Books, 2000 with Oren Harari).
He has written over 200 articles that have appeared such professional journals as Management Review, Quality Digest, Journal of Management Consulting, Journal of Quality and Participation, Executive Excellence, Customer Service Management, Customer Relationship Management, Entrepreneur Magazine, Training Magazine, HR Magazine, Supervisory Management, Sales and Marketing Management, Advanced Management Journal, Training and Development, and many others. His work has been featured on CNBC, CNN, Bloomberg TV, NPR, Voice of America, and Reuters and in the Wall Street Journal, Fortune, USA Today, Washington Post, Inc. Magazine and Business Week. Additionally, he has hosted four major training films on service leadership.
Chip logs over 150,000 air miles a year speaking to organizations on long-term customer loyalty, mentoring and partnerships. He has served as consultant and/or trainer to such major organizations as IBM, Microsoft, GE, Royal Bank, Motorola, Marriott, Nortel Networks, MBNA, Merrill Lynch, Ritz-Carlton, Duke Energy, 3M, USAA, Chevron, Lockheed-Martin, GlaxoSmithKline, Harley-Davidson, Cadillac, Verizon, British Telecom, ABA, Lucent Technologies, & Victoria’s Secret. |
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15 books found. Jump to: 1 | 2 |
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By Bell, Chip R.
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Amazon's customers rating 
A crash course in caring for customers teaches managers how to find and retain quality people, know their customers, focus their unit on a specific organizational purpose, train and support employees,
Ranking at Amazon 5236386
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AMACOM - American Management Association
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February 1992 - Hardcover
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Customer Services
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Our price: $2.99 (list: $17.95)
Used from: $0.1
Information updated on 03/13/2020
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By Bell, Chip R.
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Amazon's customers rating
Book by Margolis, Fredric H.
Ranking at Amazon 15434798
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Pfeiffer & Co
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February 1989 - Paperback
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Corporate Training
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Our price: n/a (list: $16.95)
Used from: $1.99
Information updated on 03/19/2020
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By Bell, Chip R.
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Amazon's customers rating
A gold mine. A masterful work that will advance the professionalism of our field significantly. --Malcolm S. Knowles This book is a learning guide and storehouse of information for new and...
Ranking at Amazon 15425294
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Jossey-Bass
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November 1987 - Hardcover
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Corporate Training
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Our price: $13.95 (list: $46.95)
Used from: $2.61
Information updated on 03/14/2020
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By Bell, Chip R.
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Amazon's customers rating
Bell, Chip R.
Ranking at Amazon 12702926
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Gulf Pub. Co.
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October 1984 - Hardcover
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Consulting
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Our price: n/a (list: $29.95)
Used from: $2.99
Information updated on 03/17/2020
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By Bell, Chip R.
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Amazon's customers rating
Book by Bell, Chip R
Ranking at Amazon 21818558
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Pfeiffer & Co
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December 1982 - Textbook Bindin
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Marketing
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Our price: n/a (list: n/a)
Used from: $2.49
Information updated on 02/27/2020
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15 books found. Jump to: 1 | 2 | | | |
