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Ron Zemke
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http://www.socksoff.com/bio_rz.htm
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Customer Services, Coaching, Mentoring, Counseling, Human Resources
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Ron Zemke’s 1985 bestselling book Service America is widely credited with starting the American customer service revolution. The twenty plus books he’s authored or co-authored since then, his regular newspaper and magazine columns, and his numerous radio and television appearances have made him one of the country’s most sought after business speakers on managing customer relations and customer retention.
Ron’s work covers every facet of the modern workplace from customer service to generational diversity to employee retention strategies. He travels the globe sharing ideas and strategies for building stronger relations with customers, partners, vendors and employees.
His consulting firm, Performance Research Associates, conducts organizational effectiveness and customer retention studies and creates customer retention strategies for a who’s who of clients including GlaxoSmithKline, First Union Corporation, American Express Financial Advisors, PriceWaterhouseCoopers, Prudential Insurance, Anheuser Busch, John Deere Corp, Wendy’s International, Beverly Healthcare, Harley-Davidson, Giant Eagle Food Stores, Dun & Bradstreet, CUNA, Roche Diagnostic Systems, Oppenheimer Funds, Microsoft, Broadbase Software, General Reinsurance, Motorola, Deluxe Corporation, and Turner Broadcasting System.
Ron is currently researching, writing and speaking on three topics: Generational Conflict in the Workplace, the role of Trust in Customer and Employee Retention, and the Structure of Customer Delight.
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22 books found. Jump to: 1 | 2 | 3 |
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By Zemke, Ron
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Amazon's customers rating 
How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy your customer. Zemke's guidelines are...
Ranking at Amazon 6182811
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Productivity Press
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March 1996 - Paperback
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Customer Services
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Our price: n/a (list: $12.95)
Used from: $6.82
Information updated on 03/13/2020
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By Zemke, Ron
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Amazon's customers rating
In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually...
Ranking at Amazon 2314808
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AMACOM - American Management Association
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September 1995 - Hardcover
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Customer Services
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Our price: $27.85 (list: $17.95)
Used from: $0.1
Information updated on 03/19/2020
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By Zemke, Ron
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Amazon's customers rating
Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service
Ranking at Amazon 4647850
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AMACOM - American Management Association
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July 1993 - Paperback
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Customer Services
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Our price: $10.78 (list: $17.95)
Used from: $2
Information updated on 03/13/2020
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By Zemke, Ron
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Amazon's customers rating
Offers advice on motivating employees, suggesting that companies coach employees as they would a team and empower them, giving them opportunities to develop and improve
Ranking at Amazon 1931336
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St. Martin's Press
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May 1993 - Hardcover
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Coaching, Mentoring, Counseling
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Our price: $10.9 (list: $21.95)
Used from: $1.5
Information updated on 03/16/2020
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By Bell, Chip R.
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Amazon's customers rating
A crash course in caring for customers teaches managers how to find and retain quality people, know their customers, focus their unit on a specific organizational purpose, train and support employees,
Ranking at Amazon 5236386
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AMACOM - American Management Association
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February 1992 - Hardcover
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Customer Services
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Our price: $2.99 (list: $17.95)
Used from: $0.1
Information updated on 03/13/2020
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By Zemke, Ron
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Amazon's customers rating
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in...
Ranking at Amazon 4906677
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Plume
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September 1990 - Paperback
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Customer Services
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Our price: $39.99 (list: $16.95)
Used from: $4
Information updated on 03/19/2020
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By Schaaf, Dick
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Amazon's customers rating
Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge
Ranking at Amazon 4237091
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Penguin Books
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March 1989 - Hardcover
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Customer Services
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Our price: $9.99 (list: $19.95)
Used from: $0.01
Information updated on 03/19/2020
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By Zemke, Ron
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Amazon's customers rating
This volume contains 25 years of back issues of Training Magazine, a first rate magazine that has been analyzing the theoretical and practical aspects of employer sponsored training and development...
Ranking at Amazon 18486587
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Lakewoods Publications
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June 1988 - Hardcover
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Corporate Training
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Our price: n/a (list: $39.95)
Used from: $10.28
Information updated on 03/17/2020
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By Zemke, Ron
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Amazon's customers rating
Most of us have to work with jerks at one time or another. Zemke describes different kinds of jerks and tells how to get along with them, especially if the jerk is your boss.
Ranking at Amazon 20278124
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S&S Sound Ideas
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February 1988 - Audio Cassette
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Management Skills
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Our price: $7 (list: $12)
Used from: $2.98
Information updated on 03/13/2020
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22 books found. Jump to: 1 | 2 | 3 | | | |
