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Patricia Seybold
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http://www.psgroup.com/company/bio/pseybold.html
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Customer Relationship, e-Business, Information Systems
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With over 24 years of experience consulting to high-tech firms and to IT-aggressive businesses in a variety of industries, Seybold is a visionary thought leader with the unique ability to spot technology and business trends early on. She assesses and predicts how new and evolving technologies will impact customers and the ways in which both business and consumer customers will make new demands on companies. Seybold provides customer-centric executives within Fortune 1000 companies with strategic insights, technology guidance, and best practices.
Seybold is an internationally acclaimed best-selling author. Her book, Customers.com, provides insight into how 16 still-thriving companies designed their e-business strategies to improve revenues, increase profitability, and enhance customer loyalty. Seybold's latest book, The Customer Revolution , describes how 13 global businesses in a variety of industries manage by and for customer value while they continuously improve the quality of the customer experience they deliver. Her books have been translated into over 10 languages.
Seybold's IT experience spans three decades. Her IT clients have often been the strategic technology planners in large corporations as well as the product developers and innovators in the world's high tech companies. Seybold has an unparalleled reputation for objectivity, fairness, and accuracy in her assessments of new technology products and trends. She has often been the catalyst behind IT industry coalitions, such as the Object Management Group and the Open Software Foundation.
CONSULTING PRACTICE
Seybold uses a coaching, mentoring, and learn-by-doing consultative approach to help clients achieve their goals as they transform their corporate cultures to be more customer-centric. Seybold is the creator of three proven consulting methodologies used in the firm's consulting engagements and client workshops: Customer Scenario® Design, Quality of Customer Experience (QCE)SM, and the Customer Flight DeckSM . These methodologies to help companies adapt their business processes to better serve customers' needs, to prioritize their IT initiatives, to address organizational roadblocks, and to develop customer-centric metrics and performance monitoring systems.
RESEARCH, WRITING, PUBLISHING
In addition to writing business bestsellers, Seybold has published dozens of research reports each year since the late 1970s. As publisher of the group's Strategic Research Service, Seybold is responsible for setting the direction of the group's research agenda and a contributor of original research. Her work has also been recently published in the Harvard Business Review and Business 2.0, CIO Magazine, Fast Company, Computerworld, and many other publications. She is frequently quoted in major publications such as BusinessWeek, Wall Street Journal, Financial Times, New York Times, and Investor's Business Daily , among others.
SPEAKING & SEMINARS
Seybold is a highly acclaimed keynote speaker at business conferences and industry symposia worldwide. Her visionary insight and experience make her sought after by both business and technology audiences. |
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5 books found |
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By Seybold, Patricia
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Amazon's customers rating 
Tweens (8- to 14-year-olds) comprise a new type of audience. An increasingly powerful and smart consumer group, they spent US$300 billion but influenced an astounding US$1.88 trillion spent across the
Ranking at Amazon 4452349
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Kogan Page Ltd
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March 2003 - Hardcover
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Brands & Brand Management
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Our price: n/a (list: $39.95)
Used from: $0.01
Information updated on 03/14/2020
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By Seybold, Patricia
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Amazon's customers rating
You are no longer in control of your company's destiny . . .It happened in the music business and it will happen in yours. It's only a matter of time. Customers actually take control of an industry...
Ranking at Amazon 6059106
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Crown Publishing Group
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March 2001 - Hardcover
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Customer Relationship
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Our price: $11 (list: $27.5)
Used from: $2.97
Information updated on 03/14/2020
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By Seybold, Patricia
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Amazon's customers rating
In Dotcom Divas, prepare to meet some of the most talented, energetic, and visionary Internet entrepreneurs who ever plunged into the e-business revolution. And, oh, by the way -- they're all women....
Ranking at Amazon 5871471
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McGraw Hill
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December 2000 - Hardcover
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Dot Com
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Our price: $22.22 (list: $21.95)
Used from: $11.48
Information updated on 03/14/2020
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By Seybold, Patricia
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Amazon's customers rating
Patricia Seybold is one of the few people with the credentials and experience to write the one book on electronic commerce everyone in business must read. Seybold has advised major companies not only...
Ranking at Amazon 4166621
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Times Books
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November 1998 - Hardcover
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e-Business
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Our price: $1.89 (list: $29.95)
Used from: $0.01
Information updated on 03/14/2020
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By Seybold, Patricia
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Amazon's customers rating 
5 CDs/ 6 hoursRead by the authorThe author of Customers.com--widely acknowledged as the most successful and influential book on e-commerce--provides new strategies for success that everyone in...
Ranking at Amazon 7391584
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audible.com
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December - Audio Download
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e-Business
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Our price: $15.73 (list: $29.95)
Used from: n/a
Information updated on 02/24/2009
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5 books found | | | |
