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Bernard J. Jaworski

subjects Bernard J. Jaworski writes about e-Commerce, Customer Services
Bernard J. Jaworski's profile Profile not yet available


5 books found
 
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
Buy Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers from Amazon  By Rayport, Jeff Amazon's customers rating

In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right...

Ranking at Amazon 4192563
 Harvard Business School Press
 January 2005 - Hardcover
 Customer Services
Our price: $19.97 (list: $32.95)
Used from: $1.9
Information updated on 03/19/2020
Buy Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers from Amazon
 
Introduction to e-Commerce, 2/e, with e-Commerce PowerWeb
Buy Introduction to e-Commerce, 2/e, with e-Commerce PowerWeb from Amazon  By Rayport, Jeff Amazon's customers rating

Introduction to E-Commerce, 2/e, by Rayport and Jaworksi, can be used as the principles book for e-commerce. Much like there is a �Principles of Marketing� that is intended to be the first...

Ranking at Amazon 8036682
 McGraw Hill
 April 2003 - Hardcover
 e-Commerce
Our price: n/a (list: n/a)
Used from: $4.48
Information updated on 03/14/2020
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Internet Marketing, 2/e, with e-Commerce PowerWeb
Buy Internet Marketing, 2/e, with e-Commerce PowerWeb from Amazon  By Mohammed, Rafi Amazon's customers rating

Internet Marketing: Building Advantage in a Networked Economy, 2e presents a “road-tested” framework to help students and practitioners understand how to think about and implement...

Ranking at Amazon 13343770
 McGraw Hill
 April 2003 - Hardcover
 On-line marketing
Our price: n/a (list: n/a)
Used from: $7.49
Information updated on 03/19/2020
Buy Internet Marketing, 2/e, with e-Commerce PowerWeb from Amazon
 
Cases in E-Commerce
Buy Cases in E-Commerce from Amazon  By Rayport, Jeff Amazon's customers rating

37 Harvard-style cases featuring top companies competing in the New Economy. Cases are organized to facilitate discussion of the decision-making process for formulating New Economy enterprise...

Ranking at Amazon 4573457
 McGraw Hill
 May 2001 - Hardcover
 e-Commerce
Our price: $20.64 (list: n/a)
Used from: $4.29
Information updated on 03/19/2020
Buy Cases in E-Commerce from Amazon
 
E-Commerce
Buy E-Commerce from Amazon  By Rayport, Jeff Amazon's customers rating

Once every decade a book comes along that becomes the standard in a field of study, the indispensable reference that every thoughtful practitioner must have on the shelf. Like Samuelson in Economics,...

Ranking at Amazon 5579511
 McGraw Hill
 November 2000 - Hardcover
 e-Commerce
Our price: $38.75 (list: n/a)
Used from: $1.06
Information updated on 03/14/2020
Buy E-Commerce from Amazon

5 books found
 
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