Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site...
Reap the benefits of the home workplace revolution with this practical resource that guides managers and employees through working from home either full or part-time. If you are charged with...
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of...
